Frequently asked questions
On this page you will find a list of frequently asked questions. Should your question not be displayed, please contact us at firstname.lastname@example.org and we will try to answer you as soon as possible.
What is your check-in en check-out policy?
During High season we only rent on a weekly basis. Check-out will be 1030 hours in the morning and check-in at 1500 hours.
How do I get the key to my accomodation?
We meet you at 1500 hours at your accommodation where we will give you the keys to your accommodation as well as a small house tour to familiarize you with all aspects of your accommodation. If you come later then 1500 hours you can get the key through our smart locker system.
Will I need to put down a deposit on my villa rental?
We would like to receive a deposit 0f 50% within one week after you booked on our website.
What are the cancellation fees?
Cancellation outside of 60 days of arrival will result in a cancellation fee of 25% of the gross rental price.
Who do I contact in the event I have a problem at the bungalow or villa?
Our property manager is available every morning to respond to any problem you might have at your accommodation. You will be supplied with her contact information, along with other important local phone numbers.
Can I reserve the same villa for the same time next year if I like it?
Yes if you would like to reserve the same house for the same time next year, we strongly encourage you to rebook that house with us as soon as you return.
Do you offer also long stay arrangements?
You can rent a bungalow or villa for a longer period during the low season (November till March) for discounted rates: the minimum stay is one month. If you would like to know more about this option please contact us and we will give you a special offer.
Do you give a discount when we book more then 1 accommodation?
For larger groups or families we give a nice discount if you book more then 1 accommodation during the same period. Please contact us and we will give you the special group discount.
What is included?
Every 7th day of the week your accommodation will be cleaned and you will get new towels and bed linnen. Upon request we can give you extra bedlinnen. Also air conditioning, satellite tv and free WIFI is included.